the location is okay, but the reception staff was just horrendous. Seriously, one would expect a greeting instead of a cold stare. And to top it off, I absolutely expected a complimentary drink for all the inconveniences but clearly, this hotel lacks true hospitality. almost gave a good review, but just couldn’t.

The stay here was primarily to visit El Retiro Park, which is a lovely green space not far from the hotel. The room was clean and had a decent-sized bathroom, which I appreciated. The transportation options from the hotel are quite convenient, making it easier to explore nearby attractions like the Prado National Museum and the National Archaeological Museum. However, the ventilation in my particular corner room was quite limited, making it feel a bit stuffy.

It was just a prime choice for a brief pit stop in Madrid with good price-value balance. The front desk staff member helped me with a special request without any issues, which made my arrival smoother. Just be aware of the tiny elevators when bringing up your luggage.

stayed at bypillow for 5 nights and loved the great location in the salamanca area. the hotel is mid-sized, making it feel more personalized and cozy. the breakfast was truly great, offering a variety of options. the friendliness of the staff, including the manager, really made a difference in my stay.

can recommend

cozy ambiance, strong air conditioning system, diverse dining options nearby

Room sizes could really use some expansion!!! Such minor elevator access issues make lugging bags a real chore!!! Poor handling of guest complaints needs addressing!!!

Can't recommend highly enough for a brief visit

Clean room, friendly staff, and the air conditioning worked perfectly to cool down after a day of exploring the city, while being conveniently located just a short walk from the metro station, making travel easy and accessible.

For us it was ideal.

The location couldn't be better for our family! We loved strolling to the nearby Prado Museum and enjoyed breakfast every morning with plenty of options. With five kids, the spacious room and excellent air conditioning made our stay super comfortable.

My kids wished there were more family activities on-site.

This place suits me perfectly with its 24-hour reception, air conditioning, and reliable wi-fi. On my first stay, the staff helped me with directions, which I remember fondly. I'll keep coming back for a romantic escape!

Location is perfect, close to walking distance to most interesting places, excellent breakfast for just €10, and the room was clean and had a decent shower. A lovely cozy atmosphere and a comfortable bed made for a pleasant stay.

Very small rooms.

would definitely come back here

Great place with a cozy atmosphere! The double room had air conditioning, a nice balcony, and a flat-screen TV. Super clean private bathroom with body soap and shampoo. We enjoyed the minibar and the electric kettle for tea. Nice view from the window too. Breakfast was tasty and reasonable at just 10€.

The spacious room, the delicious breakfast, the accommodating staff – everything was just perfect!

I enjoyed my stay in a Double Room for three nights in the Salamanca/Recoletos area. The hotel had this cozy vibe that I loved right away. The reception was on the fifth floor, and the small fridge in my room was a nice touch for keeping drinks cool. Getting around was a breeze with the nearby metro and cercanias stations, making it easy to reach downtown and attractions like the Prado. The elevators were in different locations, which was helpful when carrying bags. The room itself was clean and well-decorated, though a bit snug for my liking. There was some refurbishment going on, but it didn’t disrupt my stay much. A downside was the little interaction I had with the reception staff during check-in. a warmer welcome would have made a difference. Also, arranging breakfast could have been more straightforward. I think clarity on policies would help future guests avoid confusion. Overall, it had a lot of good points, but the service experience could improve.

It was just a prime choice for a brief visit in Madrid with excellent value for money. The staff offered assistance with my bags, which was really helpful. Make sure to check the local transportation options nearby for easy access around the city.